A urologist is a medical specialist that specialises in diagnosing and treating disorders and ailments that impact the urinary tract and the male reproductive system.

You should visit a urologist when you are experiencing any symptoms or conditions related to the urinary tract or male reproductive system, such as difficulty urinating, blood in urine, painful urination, erectile dysfunction, or testicular pain.

During your first visit to the urologist, you can expect a thorough medical history and physical exam, and possibly some diagnostic tests, such as a urine or blood test, imaging tests like an ultrasound or CT scan, or a prostate exam.

Billing Policy

1. Unless explicitly mentioned, our practice is not contracted to provide services under any medical scheme.
2. Our practice can only invoice for the services provided directly by us. Other healthcare professionals, such as the anaesthetist, pathologist, physiotherapist, stoma therapist, dietician, and prosthetist, will bill separately for their services.
3. Payments for in-room consultations and procedures must be made on the day of service, and patients can later claim reimbursement from their medical scheme. We will provide patients with an invoice and receipt for this purpose.
4. For consultations and procedures conducted in a hospital or theatre, our practice will submit the claims to medical schemes at our practice rate. However, this rate may differ from the rate covered by the medical scheme. Any difference between the practice rate and the scheme rate must be paid as a co-payment or through gap cover.
5. After the payment by the medical scheme, the patient will be responsible for any outstanding amount.
6. Whenever possible, we will provide an estimate of our practice rate for the service prior to its provision. However, this may not be feasible in medical emergencies.
7. Private patients are required to settle their accounts immediately.
8. We welcome payment in the form of cash and major credit cards. However, we do not accept cheques.
9. If an account is sent for collection, the patient will be liable for all attorney fees, own client fees, collection charges, and disbursements. The account and payment are subject to the Prescribed Rate of Interest Act. Patients will remain responsible for any additional interest accrued on unsettled accounts after 60 days. Failure to settle accounts may result in credit inspection and negative listing. The provided address will be considered the patient's domicile.
10. We currently have payment arrangements with Discovery Health, Bankmed Health, Momentum and Medihelp schemes
11. Our billing is managed by Medvest Capital, a third-party billing service. To facilitate invoicing and payment processing, relevant patient information will be shared with them securely. For any account-related queries, please contact Medvest on 021 111 0431

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Billing rates for commonly performed procedures

Procedure	Amount
First consultation (30 minutes) (Weekday)	R1500.00
First consultation (30 minutes) Saturday	R2000.00
Follow-up consultation (15 minutes)	R1000.00
In rooms uroflowmetry	R500.00
Preparation of a medical report on request	R1500.00
Completion of insurance forms, etc.	R1500.00
Preparation of motivation (even if requested by the medical scheme)	R800.00
Telephonic / video consultation (15 minutes)	R1500.00
Repeat prescription	R300.00

Our practice is open during the following hours for administrative support, scheduling, and general enquiries:

• Monday - 08:00 to 16h30
• Wednesday - 08:00 to 16h30
• Thursday - 08:00 to 16h30
• Friday - 08:00 to 16h30
• Saturday - 08:00 to 11:30

Due to theatre commitments, Dr Singh is available for consultations only on select days and times. Please contact our rooms to confirm availability and schedule an appointment.

To ensure that all patients receive timely care, we kindly request at least 24 hours’ notice for appointment cancellations. Missed appointments or cancellations made with insufficient notice may be subject to a no-show fee. Please contact our rooms to reschedule if needed.

No, urology is not exclusively focused on men. Women also encounter conditions such as urinary tract infections, incontinence, and pelvic organ prolapse, all of which can be addressed by a urologist.